FAQs
Frequently Asked Questions
1. What is Carrylush's return policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 30 days of receipt. Items must be in their original condition and packaging. For more details, visit our Returns & Exchanges page.
2. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on our Order Tracking page or the carrier's website.
3. How can I care for my Carrylush jewelry?
To keep your jewelry looking its best, gently clean it with a soft cloth and store it in a dry, cool place. Avoid exposure to harsh chemicals and remove jewelry before swimming or showering. For detailed care instructions, visit our Jewelry Care page.
4. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary by destination. For more information, please visit our Shipping Information page.
5. Can I customize or personalize a piece of jewelry?
Yes, we offer customization options for certain pieces. Please contact us at info@carrylush.com to discuss your custom request and receive more information on available options.
6. How do I know my ring size?
We offer a ring size guide on our website to help you find your perfect fit. You can also visit a local jeweler for an accurate measurement. If you have any questions, feel free to contact us.
7. Are your materials ethically sourced?
Absolutely. At Carrylush, we are committed to using ethically sourced materials and sustainable practices in all our jewelry. We believe in creating beautiful pieces responsibly.
8. How can I contact customer service?
For any questions or assistance, you can reach our customer service team via email at info@carrylush.com, by phone at (123) 456-7890, or through our Contact Us page.
9. What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal. For more details on payment options, please visit our Payment Information page.
10. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive the latest updates, exclusive offers, and news about new collections. You can also follow us on social media for real-time updates.